Last Updated: 12/12/2025
Business Name: NsSkin
Thank you for choosing NsSkin. This Shipping Policy explains how we process and deliver your orders. By placing an order, you agree to the terms below.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
If we need additional information (address confirmation, payment verification), processing may take longer. We will contact you if required.
2. Shipping Coverage
We ship only within Bangladesh.
3. Delivery Time
A. Inside Dhaka
- 1–2 business days
B. Outside Dhaka
- 2–5 business days
Delivery times may vary depending on courier workload, weather conditions, and holidays.
4. Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Courier rates
- Package weight and size
Any additional fees will be shown before payment.
5. Order Tracking
Once your order is shipped, you will receive:
- A tracking number via SMS or email (if provided by courier)
- Tracking updates may take 24–48 hours to appear
6. Delayed Deliveries
Your delivery may be delayed due to:
- Bad weather
- Courier operational delays
- Eid or national holidays
- Incomplete address
- Remote delivery areas
While we assist where possible, NsSkin is not responsible for delays after the order is handed to the courier.
7. Incorrect or Incomplete Address
If an incorrect address is provided:
- NsSkin is not responsible for lost or undelivered packages
- Re-shipping charges must be paid by the customer
8. Lost, Stolen, or Damaged Packages
A. Lost or Stolen
Once a package is marked “delivered” by the courier, NsSkin is not liable for missing packages.
However, we will help you contact the courier and file a complaint.
B. Damaged
If your order arrives damaged:
- Notify us within 48 hours
- Provide photos or video as proof
We will review and arrange a replacement or refund where applicable.
9. Return to Sender (RTS)
Packages may be returned due to:
- Wrong address
- Multiple failed delivery attempts
- Customer unavailable
Re-delivery charges must be paid by the customer.
10. Contact Us
For shipping inquiries or support:
📧 Email: endsin11@gmail.com
📞 Phone: +88 01521409288
📍 Address: Bashundhara RA, Bangladesh