Last Updated: 12/12/2025
Business Name: NsSkin
At NsSkin, customer satisfaction is our priority. We want you to feel confident in your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work for orders placed on our website.
Please read the policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only if the item meets the following conditions:
A. Return Must Be Requested Within 7 Days
You must notify us within 7 days of receiving your order.
B. Product Must Be Unopened & Unused
Due to hygiene and safety reasons, we can only accept returns if:
- The product is sealed
- The product is unused
- The product is in its original packaging
- All accessories, free gifts, and tags are included
C. Damaged or Incorrect Items
If your item arrives:
- Damaged
- Leaking
- Wrong item sent
You must contact us within 48 hours of delivery with:
- Order number
- Photos/video of the product
- Photos of packaging and shipping label
We will review and provide a replacement or refund.
2. Items That Cannot Be Returned
For health and safety, we cannot accept returns on the following:
- Opened skincare or cosmetic products
- Used items
- Items without original packaging
- Items damaged by customer misuse
- Sale, discounted, or clearance products
- Free gifts or promotional items
3. Refund Process
After your return request is approved:
A. Return Shipping
- Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
B. Product Inspection
Once we receive your return, we will inspect the item.
If approved:
C. Refund Method
Refunds will be issued via:
- Original payment method
or - Store credit (if selected)
D. Processing Time
Refunds may take 5–10 business days to appear in your account depending on your bank/payment provider.
4. Exchanges
We offer exchanges only in these situations:
- Wrong item sent
- Damaged item received
If you prefer a different product instead of a replacement, price differences may apply.
5. Order Cancellation
Orders can only be canceled before they are shipped.
Once an order is processed or shipped, cancellation is no longer possible.
If the order has already shipped, you must follow the return process.
6. Lost or Stolen Packages
NsSkin is not responsible for:
- Lost packages due to incorrect addresses
- Stolen packages after delivery
- Courier delays
However, we will assist you in filing a claim with the shipping carrier.
7. How to Request a Return
To start a return or report an issue, contact us:
Email: endsin11@gmail.com
Phone: +88 01521409288
Address: Bashundhara RA, Bangladesh
Please include:
- Your full name
- Order number
- Reason for return
- Photo/video evidence (if damaged or incorrect)
8. Policy Updates
We may update this Return & Refund Policy as needed. Any updates will be posted with a new date at the top of this page.